Delivery Policy

Currently, we provide delivery services to most parts of Singapore, however not to some places due to reasons include, but are not limited to restricted access and security reasons. Additional charges may be incurred for specific areas demarked by E Fleur Box for delivery. It will be advisable to contact us directly to check on the areas we cover for delivery to avoid unnecessary misunderstandings.

Delivery slots are subject to availability and we are committed to fulfill the delivery of the products to the intended delivery address within the time fame we had given you. This does not constitute or guarantee that the delivery time frames will be met as there may be unforeseen circumstances which include but not limited to traffic and weather conditions that may result in delayed or early deliveries.

By placing an order with us, you hereby agree that E Fleur Box will not be liable for deliveries that are made outside the delivery time frame. In additional to that, you will also be responsible to ensure that someone will be at the delivery location to receive the order and initial on our delivery invoice when the delivery is made.

In an event when no one is at the delivery location to receive the order, E Fleur Box reserves the right to cancel the delivery and bring the product(s) back to our registered office, in such case, no refunds will be made to any delivery charges incurred.

If specific instructions had been received from you to leave the product(s) at the door of the intended delivery location or any third party within the compound of the delivery location e.g Security Guard house, neighbour’s house or just outside the intended delivery address, you acknowledged that it would be done at your own risk and you will also be responsible for any form of loss, theft or damages to/of the product(s) should it happen.

If there are any changes that need to be made to your delivery after placing an order with us, please contact E Fleur Box immediately. We will further advise you on the steps to follow via communication over the phone/email. In addition to that, there may be a surcharge of S$15.00 for administrative purposes for any changes made after placing an order with us.